FAQs
Orders & Payments
You will receive a confirmation email once your order has been placed. You will receive a second email on shipment notification along with the tracking information once your order has been shipped.
You can find the status of your order and view your order history by logging in to your account and clicking “My Account”. Should you have any questions about your order status, please contact our customer support team at cs@herhynessbeauty.com
We accept all major credit cards (Visa, Mastercard, JCB, UnionPay), AliPay, WeChat Pay, TrueMoney Pay, and QR PromptPay.
To ensure your products arrive to you as soon as possible, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be canceled or modified. Please check the correctness of your order prior to confirming.
Please contact our customer support team right away at cs@herhynessbeauty.com
Shipping & Returns
We currently offer international shipping to the following destinations (and working to add more to the list!):
Thailand
- Free Shipping for all orders (2-5 days)
Australia
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 950 THB / ~28 USD (10-20 days)
- Express Shipping Fee: 1,400 THB / ~41 USD (5-10 days)
Brazil
- Free Shipping for orders over 6,000 THB / ~176 USD (10-20 days)
- Standard Shipping Fee: 1,200 THB / ~35 USD (10-20 days)
China
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 1,090 THB / ~32 USD (5-10 days)
France
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 910 THB / ~27 USD (10-20 days)
- Express Shipping Fee: 1,760 THB / ~52 USD (5-10 days)
Germany
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 700 THB / ~21 USD (10-20 days)
- Express Shipping Fee: 1,760 THB / ~52 USD (5-10 days)
Hong Kong
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 580 THB / ~17 USD (10-20 days)
- Express Shipping Fee: 890 THB / ~26 USD (5-10 days)
India
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 1,330 THB / ~39 USD (5-10 days)
Indonesia
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 1,100 THB / ~32 USD (5-10 days)
Italy
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 1,060 THB / ~31 USD (10-20 days)
Japan
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 1,220 THB / ~36 USD (5-10 days)
Laos
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 1,400 THB / ~41 USD (5-10 days)
Malaysia
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 890 THB / ~26 USD (5-10 days)
Netherlands
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 920 THB / ~27 USD (10-20 days)
Oman
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 1,290 THB / ~38 USD (10-20 days)
Philippines
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 1,070 THB / ~31 USD (5-10 days)
Poland
- Free Shipping for orders over 5,000 THB / ~147 USD (10-20 days)
- Standard Shipping Fee: 1,190 THB / ~35 USD (10-20 days)
- Express Shipping Fee: 1,690 THB / ~50 USD (5-14 days)
Singapore
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 540 THB / ~16 USD (10-20 days)
- Express Shipping Fee: 1,400 THB / ~41 USD (5-10 days)
South Korea
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 1,000 THB / ~29 USD (5-10 days)
Spain
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 1,050 THB / ~31 USD (10-20 days)
Sweden
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 830 THB / ~24 USD (10-20 days)
- Express Shipping Fee: 2,060 THB / ~61 USD (5-10 days)
Saudi Arabia
- Free Shipping for orders over 5,000 THB / ~147 USD (10-20 days)
- Standard Shipping Fee: 1,290 THB / ~38 USD (10-20 days)
- Express Shipping Fee: 1,690 THB / ~50 USD (5-10 days)
Taiwan
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 890 THB / ~26 USD (5-10 days)
United Arab Emirates (UAE)
- Free Shipping for orders over 5,000 THB / ~147 USD (10-20 days)
- Standard Shipping Fee: 1,090 THB / ~32 USD (10-20 days)
- Express Shipping Fee: 1,290 THB / ~38 USD (5-10 days)
United Kingdom (UK)
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 980 THB / ~29 USD (10-20 days)
- Express Shipping Fee: 1,760 THB / ~52 USD (5-10 days)
United States of America (USA)
- Free Shipping for orders over 5,000 THB / ~155 USD (10-20 days)
- Standard Shipping Fee: 890 THB / ~28 USD (10-20 days)
- Express Shipping Fee: Not Available
Vietnam
- Free Shipping for orders over 4,000 THB / ~118 USD (10-20 days)
- Standard Shipping Fee: 690 THB / ~20 USD (10-20 days)
- Express Shipping Fee: 950 THB / ~28 USD (5-10 days)
Qatar
- Free Shipping for orders over 5,000 THB / ~147 USD (5-15 days)
- Standard Shipping Fee: 1,090 THB / ~32 USD (5-15 days)
Remarks: Approximate USD shipping fees based on currency conversion of 1 USD = 34 THB (subject to change depending on actual currency exchange rates during time of order)
Please note the delivery timeframe indicated above does not include order processing time. Delivery timeframe is an estimation and may deviate depending on the destination and logistical circumstances.
Customers may be subject to customs fees, import duties, and taxes in their destination country depending on regulations. These fees are the responsibility of the customer and are not included in the product or shipping cost. We recommend contacting your local customs office for more information on applicable fees before placing your order.
We offer free standard shipping for all orders within Thailand.
For international shipping, we offer free standard shipping for orders over 4,000-5,000 THB (~118-147 USD) to the following countries:
- Australia: Orders over 4,000 THB / ~118 USD
- Brazil: Orders over 6,000 THB / ~176 USD
- China: Orders over 4,000 THB / ~118 USD
- France: Orders over 4,000 THB / ~118 USD
- Germany: Orders over 4,000 THB / ~118 USD
- Hong Kong: Orders over 4,000 THB / ~118 USD
- India: Orders over 4,000 THB / ~118 USD
- Indonesia: Orders over 4,000 THB / ~118 USD
- Italy: Orders over 4,000 THB / ~118 USD
- Japan: Orders over 4,000 THB / ~118 USD
- Laos: Orders over 4,000 THB / ~118 USD
- Malaysia: Orders over 4,000 THB / ~118 USD
- Netherlands: Orders over 4,000 THB / ~118 USD
- Oman: Orders over 4,000 THB / ~118 USD
- Philippines: Orders over 4,000 THB / ~118 USD
- Poland: Orders over 5,000 THB / ~147 USD
- Singapore: Orders over 4,000 THB / ~118 USD
- South Korea: Orders over 4,000 THB / ~118 USD
- Spain: Orders over 4,000 THB / ~118 USD
- Sweden: Orders over 4,000 THB / ~118 USD
- Saudi Arabia: Orders over 5,000 THB / ~147 USD
- Taiwan: Orders over 4,000 THB / ~118 USD
- United Arab Emirates (UAE): Orders over 5,000 THB / ~147 USD
- United Kingdom (UK): Orders over 4,000 THB / ~118 USD
- United States of America (USA): Orders over 5,000 THB / ~155 USD
- Vietnam: Orders over 4,000 THB / ~118 USD
- Qatar: Orders over 5,000 THB / ~147 USD
For orders that do not meet the minimum spend for free shipping, please refer to the ‘Do you ship internationally?’ section above for shipping fees.
Remarks: Approximate USD shipping fees based on currency conversion of 1 USD = 34 THB (subject to change depending on actual currency exchange rates during time of order)
Once your order is placed, it generally takes 2-7 business days to process and pack. During high-volume periods, processing time may experience delays.
We are so sorry to hear that! Please contact our support team right away at cs@herhynessbeauty.com
We ship all our orders from Thailand.
We will email you a shipment notification along with a tracking number as soon as your package ships. Should you have any questions about your order status, please contact our support team at cs@herhynessbeauty.com
To ensure your products arrive to you as soon as possible, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be canceled or modified. Please check that your shipping address is correct prior to confirming your order.
For orders within Thailand, items can be returned within 14 days of purchase if you receive a damaged or incorrect product. Please contact our support team at cs@herhynessbeauty.com
Unfortunately, we do not offer returns on international orders at the moment. For additional information please contact our support team at cs@herhynessbeauty.com
Unfortunately, we do not offer exchanges for any orders.
Please contact our support team right away at cs@herhynessbeauty.com
Products
No, we do not test on animals nor do we endorse such practices. All our products are cruelty-free.
Congratulations! Your health and safety are our utmost priority. While we endeavor to be your trusted skincare expert, we strongly recommend you consult with your doctor for the best advice on what products you can use during pregnancy or while nursing.
If you have any allergic reactions after using our products, we recommend you stop using the product and consult your dermatologist or health care provider immediately.
For questions about our products, please contact our support team for assistance at cs@herhynessbeauty.com
All Her Hyness products are formulated to be free from 2,100 harmful chemicals. Our products do not contain potential skin irritants such as fragrance, alcohol, BHT, and parabens.
Yes, all Her Hyness products are dermatologically tested and all our ingredients are clinically proven, to ensure safety and effectiveness.
Her Hyness Squad (Rewards Program)
Her Hyness Squad is our very own loyalty program where customers can get rewarded for every purchase they make with us. JOIN NOW to earn points when you shop and get exclusive perks. Our rewards program is currently only available for customers with a LINE account (https://www.line.me/en/).
Her Hyness Squad is currently available for customers with a LINE account (https://www.line.me/en/).
Unfortunately, customers without a LINE account are not eligible to sign up for Her Hyness Squad at the moment due to technical requirements (we’re working hard to bring the experience to a wider network of customers and we’ll definitely let you know when we do!).
Points will expire if not used within 1 year from the date they are credited to your membership account. For further details, please refer to our Terms & Conditions below.
No. You will begin earning points after you have signed up to join Her Hyness Squad. Points will be added to your account after your order has been successfully delivered. For further details, please refer to our Terms & Conditions below.
If your order is returned and refunded, the points associated with that purchase will be removed from your Her Hyness Squad account.
Her Hyness Squad membership program is a service that offers exclusive benefits to customers who purchase our beauty and skincare products, both online and in-store. This program allows members to accumulate points and receive various privileges.
1. Membership Eligibility
- Applicants must be at least 18 years old.
- Businesses, resellers, non-individuals, and legal entities are not eligible to join the membership program.
- Employees of the company and its affiliates are not eligible for membership.
2. Membership Registration Process
- Add @herhyness as a friend on LINE, then log in to the membership program via the Rich Menu.
- Enter your phone number and verify with an OTP code.
- Fill in your personal details, including full name, date of birth, and email.
- Accept the terms and conditions of the membership program.
3. Earning Points
- Members earn 1 point for every 50 THB spent on Her Hyness products.
- Points can be accumulated from purchases made through the following participating channels:
- Shopee
- Lazada
- TikTok Shop
- LINE SHOPPING
- Watsons
- EVEANDBOY
- BEAUTRIUM
- Konvy
- MULTY
- All About You
- Earning Points via Online Purchases (Shopee, Lazada, and TikTok Shop only):
- Earn points via the "Earn Online Shopping Points" menu.
- Copy the order number from the shopping platform and enter it in the designated field to claim points. The order must have a "Completed" status to earn points (i.e., the products must have been received and confirmed by the customer on the online platform).
- Points will be automatically credited to the account.
- Earning Points via In-Store and Other Channels:
- Upload photo of the receipt via the "Earn In-Store Shopping Points" menu.
- The receipt must be in good condition and no older than one month from the date of purchase for verification purposes.
- Points will be credited within 15 days after the receipt is verified.
- Only original receipts will be accepted; duplicates or previously claimed receipts will not be accepted.
- The company reserves the right to reject points for duplicate, copied or previously claimed receipts.
- If fraudulent receipts are detected after points have been granted, the company reserves the right to revoke the awarded points.
- Points are valid for 1 year from the date they are credited to the account.
4. Redeeming Points
- Points can be redeemed for discounts or rewards as specified by the company.
- How to Redeem Points:
- Access the "Rewards" menu.
- Select the desired reward (sufficient points are required for redemption).
- Provide the shipping address for reward delivery.
- Rewards will be shipped free of charge within 30 days for addresses within Thailand only.
- Points redeemed cannot be canceled or refunded.
- The company reserves the right to change redemption terms without prior notice.
5. Account Management
- Members can check their points balance and transaction history via the "History" menu.
- Personal information can be updated via the "Profile" menu or by contacting customer service.
- Members must keep their login credentials and password secure and report any unauthorized activity to the company immediately.
6. Membership Cancellation
- Members can cancel their membership at any time by contacting customer service during business hours.
- Upon cancellation, all accumulated points and benefits will be forfeited immediately.
- If, for any reason, part of this membership program (including special offers, exclusive vouchers, product updates, and recommendations) cannot proceed as planned due to computer viruses, network failures, fraud, unauthorized interference, or other reasons beyond the company's control, the company reserves the right to suspend, modify, and/or terminate the program and inform members as necessary.
7. Membership Program Changes
- The company reserves the right to modify, amend, or terminate the membership program and the terms and conditions at any time.
- Any changes will take effect after being announced in the membership system.
8. Fraud Prevention
- The company reserves the right to verify transactions and points usage for accuracy.
- If fraud or violations of the terms are detected, the company has the right to terminate the membership and revoke all accumulated points.
- Fraudulent activities include, but are not limited to:
- Providing false or misleading information during registration or use.
- Forging receipts or purchase evidence.
- Reusing receipts for points accumulation.
- Using the membership for resale, hoarding, or illegal activities.
- Unauthorized access to the company's system or data.
9. Transfer of Rights
- Points and memberships benefits cannot be transferred, sold, or exchanged for cash.
- In case that the member passes away, all accumulated points and benefits will be automatically canceled.
10. Contact Information
- Members can contact customer service via:
- Email: cs@herhynessbeauty.com
- LINE Official Account: @herhyness
- Business hours: Monday - Friday, 9:00 AM - 6:00 PM (excluding public holidays).
11. Acceptance of Terms & Conditions
- By registering or using the membership program, confirm that they have read, understood, and accepted these terms and conditions.
- Dispute Resolution: Any disputes related to the membership program shall be resolved through good faith negotiation. If no resolution is reached, disputes will be settled according to the applicable laws of Thailand.
- The company reserves the right to interpret and enforce these terms, and its decisions shall be final.